Refund policy
CANCELLATION, RETURN AND REFUND POLICY
At Junemira, we are committed to offering quality products and responsive customer service.
You have 60 days from the delivery date to request the return of an eligible product.
This policy is in addition to your legal rights. It does not limit them.
ORDER CANCELLATIONS
Any request to change or cancel an order must be sent within 24 hours of placing the order.
Contact us at support@junemira.com and include your order number.
After this period, your order may already be processed. We therefore cannot guarantee that it can be canceled.
If your cancellation is accepted, the refund will be issued to the payment method used for the order.
An order that has already been shipped cannot be canceled. You may request a return after receiving it.
60-DAY RETURNS
You have 60 days from the delivery date to request a return.
To be eligible, the product must:
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Be unused.
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Be unopened.
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Keep its original seal or protective packaging.
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Be returned in its original packaging.
For hygiene reasons, an opened or used serum cannot be returned unless it is defective, damaged, or not as described.
To request a return, email support@junemira.com and include:
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Your order number.
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The name used for the order.
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The reason for the return.
Our team will provide you with the return address and instructions.
Do not send any product back before receiving our instructions. A return sent to the wrong address may not be processed.
RETURN SHIPPING COSTS
Return shipping costs are the customer’s responsibility.
Junemira will cover the return shipping costs if:
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The product arrived damaged.
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The product is defective.
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You received the wrong product.
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Junemira made an error.
We recommend using a tracked shipping service. Junemira cannot guarantee the receipt of a return sent without tracking.
Under our 60-day return policy, the original shipping costs are non-refundable unless required by applicable law.
REFUND PROCESSING
After receiving your return, our team may take up to three business days to inspect the product.
If the return is approved, the refund will be issued to the payment method used for the order.
Your bank or payment provider may then take up to 10 business days to show the refund in your account.
If you still have not received your refund after this period, contact us at support@junemira.com.
DAMAGED OR INCORRECT PRODUCTS
We carefully protect every order before shipping.
A product is considered damaged if it is broken, leaking, or has a defect that prevents normal use.
Slight damage to the box during shipping is not considered product damage if the serum inside is intact.
If your product arrives damaged, please contact us within 48 hours of delivery whenever possible.
Your message must include:
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Your order number.
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A clear photo of the product.
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A photo of the packaging.
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A short description of the problem.
After reviewing your request, we will offer an appropriate solution. This may be a free replacement or a refund.
The 48-hour period helps us process your request quickly. It does not affect your legal rights.
PRODUCT SAFETY
Junemira is a leave-in cosmetic serum designed for the scalp.
Only use it according to the instructions provided on the product and on our website.
Avoid contact with the eyes. In case of contact, rinse thoroughly with clean water.
If you experience irritation or discomfort, stop using the product immediately. If the reaction continues or becomes severe, seek advice from a healthcare professional.
Junemira cannot be held responsible for damage caused by improper use of the product, to the extent permitted by applicable law.
This does not limit our obligations regarding a defective, damaged, or non-compliant product.
SHIPPING ADDRESS
Customers must provide a complete and accurate shipping address when placing an order.
If you notice an error, contact us immediately at support@junemira.com.
Once the order has been processed or shipped, we cannot guarantee that the address can be changed.
If a package is returned to us because of an incorrect or incomplete address, or because the customer did not respond, additional shipping costs may apply.
These charges will only cover the actual cost of reshipping the order.
PHONE NUMBER AND CARRIER COMMUNICATIONS
Customers must provide a valid phone number when requested.
They must also respond to the carrier’s messages when additional information is required to complete the delivery.
Junemira cannot guarantee free reshipping if a package is returned because of incorrect information or a lack of response from the customer.
LOST PACKAGES
If your tracking information has not updated or your package appears to be lost, contact us at support@junemira.com.
Our team will open an investigation with the carrier.
If the package is officially confirmed as lost, we will offer you a replacement shipment or a refund.
SHIPPING AND DELIVERY
Orders are generally processed within two business days.
Delivery then usually takes between five and eight business days.
These delivery times are estimates. Delays may occur because of the carrier, customs, public holidays, or other events outside our control.
If a significant delay occurs before shipment, we will inform you and offer the solutions required under applicable law.
For any questions about your order, contact us at:
The Junemira Team